FAQ

Frequently Asked Questions

🛍️ Orders & Shipping

How long does delivery take?
All orders are shipped within 1–3 business days and typically arrive within 7–13 business days depending on your location.

Is my order shipped discreetly?
Yes. All orders are shipped in plain, unmarked packaging with no indication of the contents. Your privacy is our priority.

How much does shipping cost?
Standard shipping is £4.99. Enjoy free shipping on all orders over £55.

Can I track my order?
Yes. Once your order is dispatched, you will receive a tracking number via email.

🌿 Products & Ingredients

Are your products body-safe?
Absolutely. All Bloom Ritual products are formulated with body-safe, dermatologist-friendly ingredients, free from harsh chemicals and irritants.

Are your products pH balanced?
Yes. Our products are designed to support your body's natural pH balance for everyday comfort and confidence.

Are your lubricants condom-compatible?
Our water-based lubricants are fully compatible with latex condoms.

🔄 Returns & Refunds

What is your return policy?
Due to the intimate nature of our products, we are unable to accept returns on opened items. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will make it right.

How do I contact customer support?
You can reach us via our Contact Us page. We aim to respond within 1–2 business days.

🔒 Privacy

Is my personal information kept private?
Yes. We take your privacy seriously. Please refer to our Privacy Policy for full details on how we handle your data.